Starting at $69 per month, ShopKeep isn’t the cheapest tablet-based point-of-sale (POS) system we reviewed as part of this roundup. It’s also not the only one built especially for small businesses, typically those with only up to 20 locations, though the company says it can handle more. According to a company representative, ShopKeep is geared toward three specific vertical segments: retail, quick-service (counter) restaurants, and full-service restaurants and bars. In other words, it’s geared toward businesses that often work with temporary or part-time help and which, as a result, need a very clean, easy-to understand user interface (UI). The service offers three UIs: an iPad-based UI for sales, a web-based back-office UI that works on any desktop or mobile device, and Pocket, which is a real-time back-office IU for Android and iOS phones. ShopKeep is an excellent POS system, but it does not beat Square Point of Sale and Vend POS, the two higher-rated Editors’ Choices in our POS system review roundup.
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ShopKeep begins at $69 per month per register (or $59 per month with a one-year commitment). Each register after the third register costs $29 per month. There are no limitations on inventory items, transactions, or number of employees.
While the initial price is relatively low, there are a number of add-ons that most shops will want to use but which will cost extra. These add-ons include gift cards, a hardware protection plan, social network reputations management (called “ShopKeep Spotlight,” which uses the Yext(Opens in a new window) solution), the ability to sync your financials to Quickbooks, and the ability to sync your inventory to online store manager BigCommerce. Each of these add-ons are priced from $15 to $30 per month, depending on the service. Therefore, potential users should be careful to track what their entire package will cost.
ShopKeep works with the major payment processors but also offers its own payment processing. A company representative says it customizes its rates “based upon each customer’s average ticket size and payments volume.” Prices start at 1.3 percent of each processed sale. There is no free trial period.
The iPad user interface (UI) is divided into an active area on top and buttons showing inventory items on bottom. Your inventory can be divided into categories and you can move from one category to another using tabs at the bottom of the screen. The bulk of the upper screen shows product descriptions, prices, discounts and total. The sales slip is on the right-hand side and it is also there that the user can choose the type of sale (cash, credit, gift certificate, etc.).
Just above the sales slip is a button that lets you search for existing customers to associate with the sale; you can also add a new one. Currently, you can’t associate a customer with a credit card; however, according to a ShopKeep representative, they are currently working on a feature that will associate a customer with a credit card’s last four numbers, as long as it was used at the same location.
A pull-out navigation menu on the left-hand side takes the user to a variety of screens. Views include Transactions (unfinished orders put aside for later) and Checks. Checks for different customers can be split between customers or merged (more useful for food services where one person may pay for several). The General section offers access to a customer’s history, including returns, gift cards, and hardware setup. A Manager section lets an authorized manager close a shift and access a shift report, put through a No Sale transaction, and access Pay In/Payout reports. Finally, there is a Diagnostics screen.
Unlike Revel Systems POS, you can’t use the register screen to check for inventory in other stores or in an online store in ShopKeep. You would have to use ShopKeep’s BackOffice software to do that.
ShopKeep’s cloud-based BackOffice software has the same general look as the register. It’s a clean, simple presentation with a pull-out menu on the left-hand side, and the UI is mobile-friendly. The software opens with a “Bird’s-Eye View” that offers a quick look at the day’s sales, active inventory items, customers, staff, and the register status. From the menu, the manager can manage a number of tasks, such as Analytics, Capital, Invoices, Items (inventory, in other words), Marketing, Settings, and Staff.
In the Items section, you can then do a search for a specific product or drill down the lists to the individual entry. Once the entry is found, you can edit the item name and add a department (only one). You can also add a category (again, only one), the sale price and any discounts, the tax rate, the status (active or not), a UPC code, and a price type and cost per item. You can then choose whether or not you want to track the quantity on hand. If you do, then you can add what the reorder trigger and recommended orders should be.
ShopKeep offers a good number of other features as well. For example, when you add a new item to your inventory, you can also add items with variants (such as colors and/or sizes), and there is no limit to the number of items in the system.
An item can also have one of three types of prices: Fixed, At the Register (so that variations in prices can be dealt with), and Unit Price (such as lb., oz., etc.). You can also track what supplier is used for that item. By using a drag-and-drop UI that’s easy to use, you can choose whether or not an item appears in the register. For example, if the item is seasonal or not yet available, then you may want to track it but not make it available yet. Tasks such as Adjust Inventory let you count up what’s actually on the shelves at the end of the month.
Staff, the employee tracking feature, is quite simple to use. It includes two radio buttons that let you give a staffer additional rights as either a Register Manager or a BackOffice Manager. The latter is assigned a log-in and password for the BackOffice. There is also a Time Clock section in which you can check the employee’s sign in/sign out history.
ShopKeep’s “Capital” feature is an interesting and unique one for a POS system. ShopKeep will advance cash to merchants that need it, based on what a ShopKeep company representative called “an understanding of their business”: what they sell, what their revenue is, how many employees, etc. The advance is paid back automatically every day through 10 percent of credit card transactions.
Customer management includes the ability to track what customers buy; it is easy to add new customers on the fly.
Settings is a (somewhat confusingly named) catch-all for other features, such as the different store locations, receipt design, or what appears in the register. It is also the place where you can set BackOffice to report on multiple locations.
ShopKeep doesn’t offer built-in email marketing or an online store. Instead, it works with third-party companies such as BigCommerce, MailChimp, QuickBooks, Short Payroll, and Yext.
ShopKeep’s hardware store includes several different starter kits that can accommodate a number of different types of shops. For example, the basic hardware kit for iPad includes a cash drawer, receipt printer, iPad enclosure, and credit card reader for $799. Meanwhile, a complete retail hardware kit adds a barcode scanner, scanner charging cradle, cash drawer mount, thermal paper case, barcode labels, and a label printer for $1,499.
There are also a wide range of a la carte hardware products available. A Lightning credit card swiper for mobile sales costs $99.
ShopKeep’s support website includes a wide-ranging selection of software guides for getting started, setting up credit card processing and QuickBooks integration and cashier training. There’s also a hardware troubleshooting section and a variety of explanatory videos.
Support can be accessed from the left-hand menu in the Register or the top right-hand side of the BackOffice software. Besides sending you to the support website, it also lets you start a chat session or call support (which is available 24/7, including holidays).
To help evaluate ShopKeep, below we have included a SmartScore and Customer Satisfaction Rating from a website called Finances Online, which evaluates financial solutions. According to the FinancesOnline website(Opens in a new window), it calculates its SmartScores based on a POS system’s main functionalities and features as well as its “collaboration features, customization, integration with other apps, customer support, and mobility. All these factors are taken into account when calculating the final score (on a 1 to 10 scale).”
FinancesOnline draws its Customer Satisfaction Ratings from its proprietary Customer Satisfaction Algorithm that “gathers user reviews, comments, and opinions across a wide range of social media and calculates a satisfaction rating based on what people think about the product.”
Finances Online(Opens in a new window) gives ShopKeep a SmartScore of 8.8 and a Customer Satisfaction Rating of 90 percent.
While ShopKeep may not have some of the higher-end bells and whistles that the more sophisticated POS systems supply, it does offer a good deal of what a small company may want. Possible users may want to make sure they understand how much it will cost them, however, since the add-ons can add up, and there is no free trial to test it out.
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Source By https://www.pcmag.com/reviews/shopkeep